Privacy Policy

1. Information We Collect

55wmb collects personal information that is necessary to provide you with a safe, secure, and enjoyable online casino experience. The categories of information we collect include:

1.1 Information You Provide Directly

When you register an account, verify your identity, make transactions, or contact our support team, you may provide us with:

• Identity Information: Full legal name, date of birth, nationality, and government-issued ID details (e.g., Philippine National ID, passport, driver's license, SSS/GSIS ID)
• Contact Information: Email address, Philippine mobile number, and residential address (including barangay, city, province)
• Financial Information: GCash account details, PayMaya account, bank account information (BPI, BDO, Metrobank, UnionBank), and transaction history
• Account Credentials: Username and encrypted password
• Communications: Messages, complaints, and feedback submitted to our customer support team

1.2 Information Collected Automatically

When you access and use the 55wmb platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the platform
• Game history, betting patterns, and session data
• Cookies and similar tracking technologies (see Section 7)

1.3 Information from Third Parties

We may receive information about you from third-party sources, including identity verification providers, payment processors, fraud prevention services, and publicly available databases, to the extent permitted by applicable law.

2. How We Use Your Information

55wmb uses the personal information we collect for the following purposes, all of which are grounded in legitimate legal bases under the Data Privacy Act of 2012:

3. Disclosure of Your Information

55wmb does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

3.1 Service Providers

We engage trusted third-party service providers to assist in operating the 55wmb platform, including payment processors (GCash, PayMaya, banking partners), identity verification services, game software providers, cloud hosting providers, and customer support tools. These providers are contractually bound to process your data only as instructed by 55wmb and in accordance with applicable data protection laws.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, law enforcement bodies, regulatory authorities, or courts when required to do so by law, court order, or regulatory requirement. This includes compliance with Anti-Money Laundering Act (AMLA) reporting obligations and cooperation with PAGCOR and other relevant Philippine regulatory bodies.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 55wmb's business, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

3.4 With Your Consent

We may share your information with third parties in any other circumstances where you have provided your explicit consent to such sharing.

4. Data Retention

55wmb retains your personal information for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by Philippine AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Retained for a minimum of five (5) years after the end of the business relationship.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Data: Retained until you withdraw your consent or for a maximum of two (2) years from your last interaction with our marketing communications.

After the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

5. Data Security

55wmb implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication (MFA) options for account access
• Regular security audits, penetration testing, and vulnerability assessments
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Comprehensive employee training on data privacy and security best practices
• Incident response procedures for detecting and responding to data breaches

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

6. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal information held by 55wmb:

• Right to be Informed: You have the right to be informed about how your personal data is being collected and processed.
• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 10 of this Policy. We will respond to your request within thirty (30) days of receipt, as required by law.

7. Cookies and Tracking Technologies

55wmb uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

7.1 Strictly Necessary Cookies

These cookies are essential for the operation of the 55wmb platform. They enable core functions such as account login, session management, and security features. These cookies cannot be disabled without significantly affecting platform functionality.

7.2 Performance and Analytics Cookies

These cookies collect anonymized information about how visitors use the 55wmb platform, including which pages are visited most frequently and how users navigate between pages. This data helps us improve the performance and usability of our platform.

7.3 Functional Cookies

These cookies remember your preferences and settings, such as your preferred language, display settings, and game preferences, to provide a more personalized experience on 55wmb.

7.4 Marketing Cookies

With your consent, we may use marketing cookies to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. You can withdraw your consent to marketing cookies at any time through your browser settings or account preferences.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 55wmb platform. For more information about managing cookies, refer to your browser's help documentation.

8. Children's Privacy

The 55wmb platform is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and close the associated account.

If you are a parent or guardian and believe that your child has provided personal information to 55wmb, please contact us immediately at the details provided in Section 10 so we can take appropriate action.

9. Changes to This Privacy Policy

55wmb reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this Policy, we will notify you by posting a prominent notice on the 55wmb platform and, where appropriate, by sending you an email notification to the address associated with your account.

The updated Policy will be effective immediately upon posting unless otherwise stated. Your continued use of the 55wmb platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

10. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our designated Data Protection Officer (DPO):

We aim to respond to all data privacy requests within thirty (30) calendar days. For complex requests, we may extend this period by an additional thirty (30) days, in which case we will notify you of the extension and the reason for the delay.